5 Banta na Bearu, Athy, Co.Kildare, Ireland

+353 87 2499833 rfeely.bcs@gmail.com

Creating Value for Customers

Creating Value for Customers

A half-day workshop introducing some of the concepts of Integrity Service™  in creating value for customers, understanding customer service, managing customer complaints/queries, developing a customer centric attitude and improving problem solving capabilities.

The workshop will cover the following:

  • Understanding Customer Service
  • Integrity Service – a customer satisfaction system
  • Attitudes, Motives and Values
  • Problem Solving Formula
  • Identifying Behaviour Styles